Rant: Printers

October 4th, 2011

Printers – second only to fax machines in the “technology that gives me hassle” category.

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Rant: Wells Fargo

August 2nd, 2011

A few months ago, I bought a couple of items using a 0% interest credit plan the store was offering. The credit was provided by Wells Fargo. Everything went through ok.

Shortly afterwards, I started receiving emails with someone else’s name but to my email address, encouraging me to sign into my account on the Wells Fargo online banking site. I don’t have online banking, just a store credit card, and that’s handled through a different site. I figured I should let them know. It’s probably just a simple data entry error, but might be a symptom of something more serious. In the small print at the bottom of the email, I found the line

Wells Fargo Online® customers, Sign On to your secure banking session and click ‘Contact Us’.
If you are not a Wells Fargo Online customer, contact us here.

As I’m not a Wells Fargo Online customer, I clicked “contact us here”. It redirected me to a customer service page, where it listed the email contacts as

  • Online Banking Customer?
    Sign On to send a secure email.
  • Not an Online Banking customer?
    Enroll Now to send a secure email.
Basically, there’s no way to contact them by email if you’re not a customer. Feel free to attempt calling the phone line or mail a letter.

Rant: Verizon

May 13th, 2011

If I buy a new phone before 10am, and pay extra for overnight delivery, don’t email me the next day to tell me order has been received and will be dispatched soon, estimating delivery as next week.

I’d be a little annoyed if you tried that.

Rant: Adobe

May 13th, 2011

We had a copy of Photoshop CS2 for Windows, and wanted to upgrade to Photoshop CS5 for Mac. Not an incredibly unusual event, I would imagine.

Adobe calls this a “cross-platform upgrade”. There’s a variation on this theme called a platform-switch  – switching platform on the same version with no upgrade; a process that seems to involve faxing promises that you won’t use the previous platform anymore. But no, it’s the cross-platform upgrade I’m after. Read the rest of this entry »