Archive for August, 2011

Rant: Wells Fargo

Tuesday, August 2nd, 2011

A few months ago, I bought a couple of items using a 0% interest credit plan the store was offering. The credit was provided by Wells Fargo. Everything went through ok.

Shortly afterwards, I started receiving emails with someone else’s name but to my email address, encouraging me to sign into my account on the Wells Fargo online banking site. I don’t have online banking, just a store credit card, and that’s handled through a different site. I figured I should let them know. It’s probably just a simple data entry error, but might be a symptom of something more serious. In the small print at the bottom of the email, I found the line

Wells Fargo Online® customers, Sign On to your secure banking session and click ‘Contact Us’.
If you are not a Wells Fargo Online customer, contact us here.

As I’m not a Wells Fargo Online customer, I clicked “contact us here”. It redirected me to a customer service page, where it listed the email contacts as

  • Online Banking Customer?
    Sign On to send a secure email.
  • Not an Online Banking customer?
    Enroll Now to send a secure email.
Basically, there’s no way to contact them by email if you’re not a customer. Feel free to attempt calling the phone line or mail a letter.