A few months ago, I bought a couple of items using a 0% interest credit plan the store was offering. The credit was provided by Wells Fargo. Everything went through ok.

Shortly afterwards, I started receiving emails with someone else’s name but to my email address, encouraging me to sign into my account on the Wells Fargo online banking site. I don’t have online banking, just a store credit card, and that’s handled through a different site. I figured I should let them know. It’s probably just a simple data entry error, but might be a symptom of something more serious. In the small print at the bottom of the email, I found the line

Wells Fargo Online® customers, Sign On to your secure banking session and click ‘Contact Us’.
If you are not a Wells Fargo Online customer, contact us here.

As I’m not a Wells Fargo Online customer, I clicked “contact us here”. It redirected me to a customer service page, where it listed the email contacts as

• Online Banking Customer?
  Sign On to send a secure email.
• Not an Online Banking customer?
  Enroll Now to send a secure email.

This entry was posted on Tuesday, August 2nd, 2011 at 1:56 pm and is filed under Rant. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.